We are going to simplify our ticket system, on a day-to-day basis, and will give notification on our website and at our agents when these changes are launched. We are making these simplifications so we can offer our costumers the lowest possible price. We always offer the lowest price for purchases from our own website. Via other channels such as, for example, telephone or shops, there is an additional service charge that is included in the price. Our lowest price applies to travel tickets that cannot be cancelled. It will also be possible to purchase cancellation protection. All of this is to keep the price as low as possible.
The terms and conditions below apply to our new ticket types. We will notify of any further changes on our website and at our agents.
All passengers shall be at the departure point at least 10 min before departure so there is time to load the luggage, and to take the guaranteed seat. In the case of events that can be referred to Force Majeure, none of Swebus Express' normal commitments applies. Changing of buses may occur.
Delays / Travel Time Guarantee
When the arrival of our bus at the customer's destination is delayed by more than 50 minutes, compared to the times stated in the timetables, the customer has the right to compensation. Note that Swebus Express's commitment applies to destinations on our own routes (it is not valid when the customer has purchased an additional journey from another carrier). See also, the regulations pertaining to cross-border traffic under: Border Crossings.
For delays exceeding 50 min, the passenger is compensated with one (1) free one-way journey equivalent to the journey in question on the occasion of the delay. If the delay exceeds two hours, the passenger is compensated with two (2) one-way journeys equivalent to the route in question on the occasion of the delay. Compensation is paid in the form of a value voucher; cash payments are not made. The value voucher can be used subsequently to purchase a new journey from Swebus.
If the delay is caused by weather or traffic congestion, over which Swebus has no control, no compensation is paid. For delays that are caused by events that can be referred to Force Majeure, compensation is not normally paid. In the event of other delays, there is relevant information on our website, www.swebus.se.
Border Crossings
It is the personal responsibility of all passengers to familiarise themselves with the regulations that apply for passport, visa and customs regulations between the countries. Swebus Express has no obligation to wait for passengers who are taken in by customs officials for control and, where applicable, customs inspections. These passengers are referred to the next scheduled bus.
Tickets
Everyone who travels on our buses must be able to present a valid ticket. It is the driver's responsibility always to check the validity of tickets and ticket numbers. Payment shall be made in advance. In this context, "ticket" means either the printed document with the pertinent ticket number or just the ticket number and verification to support the right to any discount.
Tickets are purchased on the Internet: www.swebus.se, by telephone: 0771-218 218, or from one of Swebus Express' agents. A current list of agents can be found in the current timetable and on the website. The ticket shall be kept during the entire journey; ticket inspections take place regularly. If, during an inspection, a passenger cannot present a valid ticket, an inspection fee, currently 1000 SEK, is levied. The same applies for passengers that travel at a discounted price but cannot verify their right to the discount.
All tickets are valid for travel without breaks. The ticket number must be presented when boarding and changing buses. The ticket number is proof of fare purchase and shall be kept/treated as a valuable document. Lost or misplaced ticket numbers are not replaced. Unused or partly unused tickets are not refunded. It is not permissible to pay in part for a journey with a card belonging to a work partner. It is the passenger's responsibility to check that the information on the ticket/confirmation is in agreement with the route, time and date ordered. Alighting and boarding must be done at the booked stops.
Our Ticket
Choose an appropriate ticket depending on whether you are a child, young person, adult or pensioner. There is an additional service charge when you purchase tickets by telephone, over the counter or from our agents. There is no service charge for tickets purchased via the Internet.
On the Internet: 0 per cent of the journey's price
Personal service in a shop or by telephone: 12 per cent of the journey's price
Onboard the bus: 20 percent of the journey's price, minimum charge 50 Swedish crowns
Tickets cannot be cancelled without additional cancellation protection, see below.
Cancellation Protection
Supplement your ticket with cancellation protection. With cancellation protection, you can cancel your ticket up to one hour before departure. In the event of a cancellation, you are reimbursed the whole cost for the journey, except for the cost for the cancellation protection.
A valid VISA, MasterCard or Eurocard is required for the purchase of a ticket on the Internet and by telephone. For those over 18 years of age, it is also possible to use Internetbanken and Visa Electron or Maestro for purchases from the website.
Other tickets valid on Swebus
Resplus tickets on selected routes.
Group and Company Sales
Ring 0771-218 218 for information.
Special provisions for Line 902 and 920
Please note that, on routes outside of Scandinavia, children/youths under 16 years of age must be accompanied by an adult. The driver has the right to turn away passengers under 16 years of age. Always have a passport or other identification available. In the event of any delays, we refer to the relevant bus company's travel-time guarantee.
Special provisions for Airport Transfer, Line 866 and 867
For our Airport Transfer between Stockholm Arlanda-the ordinary travel conditions apply except:
• The ticket is booked on the specific day but not on specific tour or departure. The ticket is valid for 90 days from departure date.
• Not guaranteed seating. Should the bus be full, we refer to the next departure.
• Cancellation Protection can not be purchased at ticket machines.
• Tickets sold on board or in the machine is non-refundable.
• Full paying adult can bring along up to four children (until the date the child reaches the age of 16 years) free of charge. Accompanying children do not need a ticket.
For our Airport transfer between Arlanda Enköping, Västerås, Örebro, for ordinary travel conditions apply except:
• The ticket is booked on the specific day but not on specific tour or departure. The ticket is valid for 90 days from the selected departure date.
• Cancellation Protection can not be purchased at ticket machines.
• Tickets sold on board or in the vending machine is non-refundable.
• For Airport Transfer tickets the discount for pensioners does not apply.
Discounts
Age rules for Children/Young Persons:
• Baby (Under 3 years of age).
• Children (3 to 16 years of age).
• Young Person (16 up to and including 25 years of age)
Swebus Express do not take any individual responsibility for children, instead their guardian is always responsible. All types of discount cheques can only be redeemed at one of our agents.
• Young Person: Travel with a discount of up to 20% on the adult price on selected departures. The passenger must be able to prove his/her age.
• Students: A passenger with valid verification from the Studentkort, CSN, Mecenat, Membit or SJ's temporary certificate, travel with a discount of up to 20% on the adult price on selected departures. Discounts are also valid for international students with ISIC and IYTC cards. Valid card and identification must be available during the entire journey, to support the right to the discount. Swebus Express accepts the most common Norwegian and Danish student cards. Go to www.swebus.se,for a current list of valid cards..
• Pensioners Senior citizens, or early retirees, travel with a discount of up to 20% on the adult price on selected departures. Proof to support the passenger's age (over 64) or proof from Försäkringskassan shall be carried during the entire journey.
Luggage
The luggage total weight per fare paying passenger is max 25 kg. The maximum value of the luggage may not exceed 15% of a base sum (42,800 SEK for 2009). A maximum of two (2) bags per passenger may be loaded in the bus's luggage space (or a large bag, a pair of skis and a ski boot bag). Fragile luggage shall be well packed. Inflammable or explosive goods are not allowed. Large items, such as bicycles, windsurfing boards, furniture etc, are not allowed. One (1) small item of hand baggage may accompany the passenger. The maximum dimensions for luggage inside the bus are 40 x 30 x 20 cm. For safety reasons, no luggage may be placed in the central aisle or by any exits. Please note that objects of value or cash may not be held in the bus's luggage space. Swebus Express is not liable for damaged, misplaced or stolen luggage. In the event of damage, we refer to the passenger's own insurance. It is the passenger's responsibility to mark his/her luggage with the name, address and telephone number. When alighting, check carefully that you take the right luggage. Lost luggage is not compensated.
Swebus Express reserves the right, on the grounds of safety, to refuse to carry luggage, and to refuse to carry passengers.
Forgotten Luggage
If luggage is misplaced or forgotten, the passenger can contact Swebus Express by telephone at 0771-218 218. Swebus Express is not liable for lost property. In the event of luggage that is left behind, Swebus Express reserves the right to charge for freight, office costs and cash on delivery, when the customer requests his/her forgotten luggage be sent home. (Please note that the customer also has to pay any customs costs for crossing country borders).
Animals
Pets are not allowed on our buses. The exception is guide dogs, eg for the visually impaired.
Stops
Swebus only stops at the stops given in the timetable. It is not permissible to step on and off at other locations.
Comfort Onboard
All buses are no smoking, even in the toilets. Mobile telephones, laptop computers, mp3 players etc, may be used onboard. However, show consideration to other passengers. On overnight buses, there are many people who want to sleep and have peaceful surroundings. Please respect this. The driver has the right to turn away anyone that disturbs his or her fellow passengers.
Food/Drink/Snacks/Sweets
It is permissible to take and consume food/drink/snacks/sweets onboard the bus on the condition that it does not cause nuisance to other passengers. Passengers are expected to leave their seats in good condition. Consumption of alcoholic drinks is forbidden.
Times and Prices
Current information on times and prices can be found on Swebus Express' website, www.swebus.se, or via telephone sales, 0771-218 218.
Complaints
In the event of a complaint, you must always enclose the relevant ticket or ticket number for the journey in question. The complaint should reach us no later than eight days after the journey in question.