1. General
1.1 These general terms apply when the customer (“the Account Holder”) signs an agreement for a Swebus Account with Swebus Express, corporate ID no. 556358-3276.
1.2 A Swebus Account May be used to purchase goods or services on the Swebus express website: www.swebus.se,(”the Website”), or with a Swebus Express dealer.
1.3 These general terms apply until further notice. Applicable general terms are available on the Website.
1.4 Normal booking rules for various ticket types also apply to Swebus Account. Purchase of blank tickets, Value Cards, monthly card, hotel package and on-board ticket purchase are not currently offered by Swebus Account.
2. Parties, registration etc.
2.1 Only physical persons who have reached 18 years of age may open a Swebus Account.
2.2 Swebus Account is free of charge and may be obtained by registering on the Website according to the instructions given there. A binding agreement for the Account Holder is made by the Account Holder clicking on the “I agree to the general terms for Swebus Account” button. For Swebus Express, a binding agreement is made when Swebus Express approves the Account Holder’s order.
2.3 A Swebus Account is personal and is registered in the Account Holder’s name and on the stated address, e-mail address, and mobile phone number.
2.4 The Account Holder shall be liable to inform Swebus Express of changes to the address, e-mail address, or mobile phone number either via the Website or by telephone (0771 218 218 within Sweden, or +46 771 218 218 from overseas).
2.5 Upon registration, the Account Holder will receive a customer number and creates a personal PIN code (personal identification number).
3. Liability for Swebus Account and PIN code
3.1 A Swebus Account is personal and may only be used by the Account Holder.
3.2 A Swebus Account may not be sold, transferred, inherited, redeemed for cash, or used for other purposes outside of Swebus Account.
3.3 A lost PIN code may be retrieved via e-mail through the Account Holder clicking the “Forgotten PIN code” button on the Website. A lost customer number is to be reported to Swebus Express via the Website or by telephone (0771 218 218 within Sweden, or +46 771 218 218 from overseas).
3.4 The Account Holder is responsible for purchases and fees charged to the Swebus Account, regardless of what caused the charge.
3.5 The Account Holder undertakes to: (a) observe these general terms; (b) not use the account in conflict with applicable law; (c) keep the customer number and PIN code separately and otherwise preserve the PIN code securely; and (d) not reveal the PIN code to unauthorised persons or note the PIN code on documents which are kept with the customer number; and (e) immediately notify Swebus Express in accordance with point 4.1 if the customer number or PIN code has come to the knowledge of an unauthorised person.
3.6 Swebus Express may, without prior notice, charge the account with amounts, fees, expenses and compensations which the Account Holder has ordered or approved and expenses in regard of tasks carried out for the Account Holder by Swebus Account. Charging shall take place in accordance with the currently applicable routines for Swebus Account.
3.7 If the Account Holder uses Swebus Account in a fashion contrary to applicable law or these general terms and the Account Holder's misuse causes damage to Swebus Express, the Account Holder shall be liable to compensate Swebus Express.
4. Payment liability for unauthorised use of Swebus Account
4.1 The Account Holder shall immediately notify Swebus Express on telephone (0771 218 218 within Sweden, +46 771-218 218 from overseas) if he suspects that the customer number or PIN code has come to the knowledge of an unauthorised person. The police shall then be notified.
4.2 The Account Holder shall only be liable to pay those sums debited to the Swebus Accounts through unauthorised use of account if the Account Holder, for example: (a) supplied his/her customer number and/or PIN code to another person; (b) lost his/her customer number and/or PIN code through gross negligence; or (c) otherwise lost his account number and PIN code without immediately notifying such loss to Swebus Express in accordance with point 4.1.
5. Deposits and fees
5.1 The Account Holder activates his Swebus Account by depositing at three hundred Swedish kronor (SEK 300) in accordance with the payment terms stated on the Website.
5.2 Once the Swebus Account is activated through a deposit in accordance with point 5.1, the account may be topped up by depositing a further sum, currently a minimum of five hundred Swedish kronor (SEK 500). The maximum permitted credit balance in a Swebus Account is currently two thousand five hundred Swedish kronor (SEK 2,500).
5.3 For each deposit in accordance with points 5.1 and 5.2, the Account Holder’s Swebus Account will be credited by the same amount but with an addition of five percent (5%) if the Account Holder makes a deposit of minimum 500 Swedish kronor (SEK 500), five hundred and twentyfive Swedish kronor (SEK 525) will be credited to the Swebus Account. By depositing less than five hundred Swedish kronor (SEK 500) the Account Holder will not be creditied an addition of percent.
5.4 The Account Holder may obtain information via the Website on his Swebus Account, including such things as remaining funds and travel history.
6. Purchases with a Swebus Account
6.1 For purchases with a Swebus Account, the Account Holder approves the payment being debited from the account by use of his/her PIN code.
6.2 A purchase is conditional on there being funds corresponding to the purchase amount remaining in the Account Holder’s account.
6.3 Once a purchase is completed, funds are debited from the Account Holder’s deposited funds in the Swebus Account. Unused funds remain.
7. Business travel
7.1 Account Holders intending to register journeys paid for by an employer shall have obtained prior permission of the employer for this. Benefits accumulated on business travel may not be used privately without the employer’s consent.
7.2 Account holders are reminded that in many instances, state and public employees may not use benefits accumulated through activity paid for by the employer.
7.3 Account Holders are reminded of the tax regulations applicable regarding discounts given for customer loyalty. These rules mean that a privately utilised benefit becomes tax liable if the recipient’s employer or principal has financed all part of the costs which form the basis of the benefit. Information on such things as the nature and scope of the benefit shall be supplied by the employer to the employee no later than the month after the benefit was utilised. This information shall form the basis for the employer’s liability to pay social security contributions and supply a statement of earnings and tax deductions. Swebus Express accepts no responsibility for the Account Holder’s tax liability. Questions should be addressed to the Swedish Tax Authority.
8. Amendment of general terms
8.1 Swebus Express reserves the right to change Swebus Account, these general terms and the fees. Changes shall be notified to the Account Holder no later than thirty (30) days prior to the change coming into force.
8.2 If the Account Holder does not accept the change, the Account Holder shall be entitled to cancel the agreement with effect from the time that the change came into force. The Account Holder’s cancellation shall be in the possession of Swebus Express no later than seven (7) days prior to the change coming into force.
9. Cancellation of Swebus Account
9.1 The agreement is in force until further notice. The Account Holder shall be entitled to cancel the agreement with immediate effect by telephone (0771 218 218 within Sweden, or +46 771-218 218 from overseas). Swebus Express shall be entitled to cancel the agreement upon observation of thirty (30) days’ notice.
9.2 If Swebus Account has not been used for a consecutive period of twelve (12) months, Swebus Express shall be entitled to cancel the agreement with immediate effect. Prior to cancellation, Swebus Express shall have sent the Account Holder notification that if the Swebus Account is not used within a further fourteen (14) days, the agreement shall be regarded as terminated.
9.3 Furthermore, Swebus Express shall be entitled to cancel the agreement with immediate effect if the Account Holder breaches the agreement in any significant regard and neglects to correct this within fourteen (14) days after written notice thereof and a warning that the membership may be terminated has been sent to the Account Holder.
9.4 In the event of cancellation of a Swebus Account in accordance with points 9.1 and 9.2, the Account Holder shall be entitled to a refund of the balance of the Swebus Account with a deduction of (I) five percent (5%); this sum to be debited to the account in accordance with point 5.3 and (II) compensation for Swebus Express’ administration costs in regard to the refund. Currently, the administration cost is SEK 125.
10. Force majeure and other events
10.1 Swebus Express shall not be liable for events which are due to legal enactment, official action, acts of war, strike, lockout, blockade, boycott, natural disaster, fire or similar circumstances. The proviso regarding strike, lockout, blockade, boycott and the like shall apply even if the action is taken by Swebus Express itself or affects Swebus Express.
10.2 Swebus Express shall not be liable for indirect damage.
10.3 Swebus Express shall not be liable under any circumstances for damage or inconvenience arising if Swebus Express has been normally cautious.
11. Processing of personal information
11.1 Swebus Express shall be entitled to process registered personal information on how the Account Holder uses Swebus Account. Such processing shall take place in accordance with the Swedish Data Protection Act. Personal information will be processed for the following purposes: a) for the provision and administration of Swebus Express; b) for quality assurance work, analysis and development of Swebus Express; c) for marketing of Club Swebus, offers belonging with Club Swebus or other offers from Swebus Express or Swebus Express’ commercial partners or business partners; and d) for fulfilment of liabilities in accordance with law or official resolution.
11.2 The Account Holder’s personal information may be passed on within and outside of the EU to other companies in the Swebus Express group, partners and other business partners, subcontractors, payment intermediaries or authorities for the purposes stated above.
11.3 By applying for membership of Swebus Account or use of the membership, the Account Holder consents to the above processing and to receiving information and marketing as above by post, e-mail, telephone or SMS.
11.4 Swebus Express AB is the juridical person responsible for personal information at Swebus Express under the Swedish Data Protection Act. The Account Holder shall be entitled annually and upon written request to Swebus Express via the Website, to receive information regarding which personal information about the Account Holder Swebus Express is processing. The Account Holder shall also be entitled to demand that incorrect information be corrected, blocked or deleted. Furthermore, the Account Holder may in the same fashion give written notice at any time that he does not wish to receive direct marketing.
12. Messages
12.1 Cancellation, messages about amended terms or fees and other messages sent from Swebus Express to the Account Holder shall be sent by SMS, letter or e-mail.
12.2 A message shall be considered as having reached the Account Holder: a) if sent by SMS; the same day as the message was sent, unless the sender receives an error message; b) if sent by post; the third day after dispatch; and c) if sent by e-mail; the same day as the message was sent, unless the sender receives an error message.
13. Transfer of the agreement
13.1 The Account Holder may not transfer this agreement or any of his rights or liabilities under the agreement to any other person without first having received written consent thereto from Swebus Express.
13.2 Swebus Express may transfer all claims and or rights and liabilities under the agreement. Swebus Express shall also be entitled to transfer the agreement in its entirety to another party.
14. Disputes
Disputes arising from the interpretation and application of these general terms shall be determined in a Swedish court and according to Swedish law.