Terms of Travel
Swebus Express AB Terms of Travel
We adhere to the general terms and conditions for commercial buses set forth by the Swedish Bus and Coach Federation together with the Swedish Consumer Agency. We also comply with the requirements and passenger rights arising from the EU Bus Ordinance (181/2011) and those sections pertaining to bus travel in accordance with the Swedish Rights of Public Transport Users Act.
The links below contain the terms of travel for Swebus:
Accessibility for disabled people
Luggage left behind
On board comfort
Power outlets and on board Internet
Times and prices
Anyone who travels with us must be able to present a valid ticket while on the bus. It is your responsibility to ensure that the information on your ticket matches the desired route, time and date.
Your ticket number acts as your proof of travel and should be kept and treated as a valuable document. A lost or misplaced ticket number will not be replaced. You must get on and off the bus at the stops shown on your ticket. Tickets are purchased based on whether you are a child, youth, student, adult or senior citizen.
If, during a ticket inspection, you are unable to present a valid ticket, an inspection fee will be charged. This fee is currently SEK 800. The same applies for passengers travelling at a discounted price who cannot verify their right to that discount.
- Adults (26-64 years old)
- Children (0-15 years old until the day of the child’s 16th birthday).
For reasons of safety and comfort, children should have their own seat. Tickets should therefore be purchased for all children regardless of age. Children travel at a discount of up to 20% compared to adult pricing on selected departures. Swebus does not assume responsibility for children. This is the sole responsibility of the child’s guardian or parent.
- Youth: (16-25 years old, up to the traveller’s 26th birthday).
Young people travel at a discount of up to 20% compared to adult pricing on selected departures. Those passengers travelling on a youth ticket should keep in mind that they must be able to verify their age with valid identification.
Students travel at a discount of up to 20% compared to adult pricing on selected departures. Those passengers travelling on a student ticket must be able to present valid verification from either CSN, Studentkort or Mecenat. This discount is also valid for international students with ISIC and IYTC cards. We also accept most Norwegian and Danish student IDs.
- Senior citizens:
Senior citizens (beginning at age 65) travel at a discount of up to 20% compared to adult pricing on selected departures. You will need to verify your right to travel with a senior citizen discount by presenting valid identification. You may also travel on a senior citizen ticket if you receive sickness and activity benefits from the Swedish Social Insurance Agency. All you need to do is present your proof of benefit with your ticket.
Exceptions for airport coaches:
Booking tickets with our partner airport coaches (Stockholm-Arlanda) is subject to special terms and conditions: Up to two children (0-7 years old) may travel free of charge between Stockholm and Arlanda if accompanied by an adult with a valid purchased ticket. No ticket is required for the children. All other children must travel on a youth ticket. Young travellers are 8-17 years old and adults are 18+.
MTR Express, individual train tickets:
The following applies when booking with our partner MTR Express:
A ticket that has been issued for a specific traveller is individual and only valid for that particular traveller. A traveller must be able to verify their right to travel by presenting an acceptable and valid form of identification if requested to do so by service personnel. This also applies to those passengers travelling on a discounted ticket. These passengers will also need to present acceptable proof (student ID or pensioner’s certificate) of their right to a discount. Travellers who are exempt from needing to show ID are children accompanying an adult and children under 16 years of age who are travelling alone, provided that the child does not need to prove their age to travel on a discounted ticket. If the right to travel or to a discount cannot be verified, the traveller will be regarded as travelling without a valid ticket.
Cancellation protection allows you to cancel your ticket up to one hour prior to departure. It is only possible to purchase cancellation protection with the purchase of a ticket at least two hours prior to departure. When cancelling a ticket, only the price of the ticket will be reimbursed, not the price of the cancellation protection nor any SMS charges. If you purchased your ticket via Klarna, the invoice fee with not be reimbursed.
Purchasing rebooking protection enables you to rebook your ticket up to one hour before departure. Rebooking protection is sold together with the purchase of a ticket up to two hours before departure. When you rebook a ticket, you receive a rebooking credit, which is the cost of the ticket not including the rebooking protection. The rebooking credit can be redeemed within 90 days of the date of the ticket for one or more purchases. Any remaining credit can be used for the full or partial payment of future bookings.
Rebooking credit cannot be used to purchase tickets with cancellation protection.
Missed bus protection
A ticket with missed bus protection can be rebooked up to 2 hours after departure. During rebooking you will receive a rebooking credit at the cost of the ticket not including the rebooking protection and missed bus protection. The rebooking credit can be redeemed within 90 days of the date of the ticket for one or more purchases. Any remaining credit can be used for the full or partial payment of future bookings.
Special conditions for routes outside of Scandinavia
Please note that SMS tickets are not deemed as valid tickets for routes 901/902 and 920, only printed tickets are valid. Otherwise, you risk having to pay a fine of € 10-20. Please note that on routes outside of Scandinavia, children/young travellers under the age of 16 may not travel unaccompanied by an adult. The driver has the right to refuse travellers under the age of 16. You should always have your passport or ID readily available. In the event of any delays, please refer to the respective bus company’s time travel guarantee.
- 10-cards are valid 7 days a week for the selected route.
- Low price 10-cards are valid Monday-Thursday, as well as Saturday for the selected route.
- The card is valid for 90 days, after which any unused trips will become invalid. Unused trips will not be reimbursed.
- The card is transferrable.
- Only one seat per departure may be booked.
- Free cancellation up to one hour prior to departure. If the trip is not cancelled you will be charged for it. You may cancel up to 10 times per card.
- Travelling without booking is possible as long as there are available seats on the bus.
Accessibility for disabled people
Are you disabled or have difficulty with mobility and are planning to travel with us? Contact our customer support at firstname.lastname@example.org or by phone at +46 (0)771 218 218 and we’ll try to help as best we can.
You may bring one (1) small carry-on with you onto the bus. The maximum dimensions for luggage inside the bus are 40x30x20 cm. For safety reasons, luggage may not be placed in the centre aisle of the bus or at any of the exits.
Included in your bus ticket is option to take one (1) piece of luggage with you weighing max. 25 kg, at no extra cost. In the event of theft of or damage to your luggage held in the luggage compartment on the bus, Swebus will compensate you up to a value of € 1,200, provided that the damage did not occur due to your own negligence. Any delicate or easily damaged luggage must be wrapped. In the event that any of your luggage is damaged or lost, tell the driver immediately. Valuables such as electronics, make-up or cash must not be stored in the luggage compartment and will not be reimbursed if lost or damaged.
It is your responsibility to make sure your name, address and telephone number are shown on your luggage. Upon exiting the bus, please make sure that you have the correct luggage.
Luggage may not be taken on board that is of a dangerous nature or that can cause considerable damage such as explosive and flammable objects and fluids; poisonous, infectious and corrosive substances, as well as weapons.
Assistive devices, such as wheelchairs, walkers and crutches, may be carried on at no extra charge. You may stow a pushchair in the storage compartment of the bus at no extra cost when purchasing a child ticket. To protect the pushchair, make sure that it is wrapped in plastic or some other type of protection.
Special rules for luggage
On our routes to Kungsberget, Vallåsen and Branäs, you are allowed to bring two (2) bags including a ski boot bag and skiing cover at no extra cost. All bags must be stowed in the storage compartment of the bus.
We allow carry-on bags with dimensions of 55x40x23 cm onto the bus for our airport transfer route (866). Please note this is contingent upon available space. The driver has the final say as to whether or not a bag may be brought on board for safety reasons.
Luggage left behind
If your luggage is misplaced or left behind, you can contact Swebus via e-mail at email@example.com. For luggage that has been left behind, we reserve the right to charge you for shipping, packing and cash on delivery if you request that your luggage be delivered to your home. You may also have to pay customs fees for international delivery.
If there is medicine, wallets, keys or ID documents in the luggage you have left behind and a maximum of 30 minutes have passed since you exited the bus, you can contact us at +46 (0)771 218 218. Please have your ticket number available.
In addition to the one bag included in the ticket per our luggage terms and conditions, you may also purchase additional luggage (a maximum of 2 bags). Excess luggage is subject to the same rules as regular luggage. Excess luggage is to be booked at the same time as purchasing a trip and presented to the driver together with the bus ticket.
Special luggage such as golf bags, skis, surfboards, musical instruments, etc. may be brought with you at an extra charge and stowed in the luggage compartment of the bus. Make sure to properly wrap your luggage so that it does not damage the luggage of the other passengers. Swebus reserves the right to refuse any special luggage that is believed to be potentially damaging to other luggage. Special luggage is to be booked at the same time as purchasing a trip and presented to the driver together with the bus ticket.
Bicycles may be brought with you for a fee on selected routes provided that the bicycle is properly wrapped so that it does not damage the luggage of other passengers. It is best to pack your bicycle in an appropriate travel case. Otherwise your bicycle should be packed so that the handlebars are turned in and the pedals and wheels are removed. See instructions here. Parts which can make the luggage of other passengers dirty should also be wrapped/covered. We reserve the right to refuse bicycles as luggage if it is believed that they may damage other luggage. Bicycles as luggage are to be booked at the same time as purchasing a trip and presented to the driver together with your bus ticket.
Delays and cancellations
Terms and regulations for delayed and cancelled trips differ depending on the distance of the route. If you travel a portion of the route’s distance, your entitlement to compensation depends on the entire length of the route.
The following applies to routes less than 150 km (route 831, 866, 910 & 927):
Reimbursement for other transportation
If there is reason to believe that a trip will be delayed by more than 20 minutes, you have the right to be reasonably compensated for the costs of taking other transportation to reach your final destination. The highest amount of compensation paid out for a trip with alternative transportation is 1/40 of the base price amount for the year in which the trip would have occurred (for 2016: SEK 1,100).
Discounts for delays
If you have not requested to be compensated for taking different transportation, you are entitled to a discount of:
- 50% of the ticket price if the delay is longer than 20 minutes
- 75% of the ticket price if the delay is longer than 40 minutes
- The entire ticket will be refunded if the delay is longer than 60 minutes
You can request to be compensated in the event of a delay by e-mailing our customer support at firstname.lastname@example.org. Remember to quote your ticket number.
The following applies to routes over 150 km:
For delays of more than 50 minutes, you will be compensated with one (1) free one-way ticket equivalent to the trip applicable at the time of delay. The compensation takes the form of a credit.
If the delay is more than two hours, the ticket will be completely refunded and a credit given equivalent to the ticket price applicable at the time of purchase.
Credit can be used for purchasing a new trip with Swebus.
Normally, no compensation is given for delays caused by unforeseeable circumstances. You can find up to date information about other types of delay on our website, www.swebus.se.
You are solely responsible for ensuring that you are compliant with applicable regulations regarding passports, visas and customs when travelling internationally on our buses. Swebus has no obligation to wait for passengers who are taken in by customs officials for inspection and possible customs examinations. These passengers will be directed to take the next scheduled bus.
Checking ID on trips from Denmark to Sweden
The government has decided to institute temporary border inspections at the Danish border, which means that Swebus as a carrier must check the ID of all passengers travelling from Denmark to Sweden. The following requirements apply:
- For citizens of Scandinavian countries, a valid driving licence or national ID card issued in a Scandinavian country shall suffice.
- For citizens of other countries, a valid passport or national ID card is necessary.
A national ID card is a special ID document issued by a competent authority in an EU country. In Sweden, the police force is the body that issues passports and national ID cards. Please note, ID cards issued by the Swedish Tax Agency or different types of bank card are not valid travel documents.
People under the age of 18 do not need to show ID if they are travelling with a parent who does have valid ID documentation.
Read more on the police website >>
You may bring pets on board the bus provided that they are caged and you have purchased a ticket for your pet. The cage may not be larger than the seat in which it is to be placed and the cage must be placed on the seat closest to the window next to you. You must choose a seat in the rear of the bus and a seatbelt must be fastened around the cage (keep in mind that no belt extensions are available on buses). You may only take 1 cage and your pet must remain in the cage during the entire trip. If there is a chance that the cage could stain the seat, it is your responsibility to bring a protective cover with you. Snakes/spiders/poisonous animals are not allowed on board. It is your responsibility to have correct documentation if your pet is travelling with you between different countries.
Pets are only permitted on routes run under our own management. Our partners do not permit pets.
The driver is entitled to turn away travellers with pets if the above conditions are not satisfied or if your pet is an inconvenience to other passengers (e.g. noise).
Guide dogs may be taken on board and do not need to be secured in a cage.
You should arrive at the bus stop at least 10 minutes before the bus departs to have time to load your luggage and find your seat. Swebus only stops at the bus stops indicated on the timetable. It is prohibited to climb on and off other seats.
On board comfort
Smoking is not permitted on buses or in the WC. This also applies to e-cigarettes. Mobile phones, laptops, mp3 players, etc. may be used on board. Please be considerate of your fellow passengers. On night buses, many passengers will want to sleep and travel in peace and quiet. Please respect this. The driver reserves the right to eject anyone who is disturbing the other passengers.
You may bring and consume food/drink/coffee/sweets on board the bus provided that this does not cause any inconvenience to other passengers. Consuming alcoholic beverages is prohibited on board buses.
Power outlets and on board Internet
Power outlets and on board Internet are always available on Swebus buses. During certain periods, especially Fridays, Sundays and major holidays, we may need to use subcontractors. Some subcontractors cannot guarantee that there will always be power outlets and Internet available on board.
If you have added priority boarding to your ticket, you must be at the gate/bus stop no later than 15 minutes prior to departure, otherwise this is forfeited. You must be at the Oslo Gallerian bus stop no later than 20 minutes prior to departure. Priority boarding means that you are included in an exclusive group of those who are allowed to board first. The order in which boarding will take place is based on when travellers arrived at the gate/bus stop (first at the gate = first to board). Listen to the driver’s roll call and present your ticket to the driver to take advantage of priority boarding. Disabled passengers have priority to the first four seats at the front of the bus.
Booster seats apply to children from the age of 4 (15 – 36 kg). The booster seat has been approved in accordance with ECE 44/04 group 2-3. Show your ticket to the driver in order to receive a booster seat. Can be booked, rebooked and cancelled up to 1 hour prior to departure.
Card payment using Payex Autopay
When paying with Payex Autopay (simplified payment with saved card details), your card details are processed by our partner PayEx, a PCI-certified payment service provider. All transactions with PayEx are encrypted with the highest possible level of security. To make things easier for future purchases, we offer you the option to save your card details with PayEx in order to avoid having to re-enter them each time. Card details are encrypted and saved on PayEx’s secure servers. Swebus never has access to card numbers.
The maximum amount you can spend with Klarna is SEK 3,000. If you have questions about your invoice, please call Klarna directly at +46 (0)8 120 120 10.
By using Klarna Invoice, you accept your personal information being used in accordance with Klarna’s data protection policy.
Times and prices
Current information about departure times and prices can be found on the Swebus website www.swebus.se, or by phone at +46 (0)771 218 218.
Click on the link below for our latest updates on traffic issues as well as information about other issues such as temporary bus stop changes, construction works, etc.
To traffic information
Management of personal data
Swebus Express AB collects personal data about customers who use our services and visitors to our website. By using our services or visiting our website you consent to Swebus collecting and using your personal data.
We manage your personal data in accordance with applicable legislation. Under the terms of the Swedish Personal Data Act (1998:204), you have the right to obtain information on how your personal data is managed.
When submitting a complaint, you must always attach the relevant ticket or quote the ticket number for the trip in question. We must receive your complaint no later than 3 months after the trip in question. E-mail us at email@example.com.