Rebooking / Cancellation

Cancelling tickets

With cancellation protection, a ticket can be cancelled up to 1 hour before departure. Everything except the cost of the cancellation protection is refunded.

Rebooking tickets

With rebooking protection, a ticket can be rebooked up to 1 hour before departure. When rebooking a ticket a rebooking credit is received. This is the cost of the ticket excluding rebooking protection. The rebooking credit can be used within 90 days of the ticket’s travel date at one single point of purchase. Any remaining rebooking credit expires at this point of purchase.

Rebooking tickets with miss-the-bus protection

With miss-the-bus protection, a ticket can be rebooked up to 2 hours after departure. When rebooking a ticket a rebooking credit is received. This is the cost of the ticket excluding rebooking protection. The rebooking credit can be used within 90 days of the ticket’s travel date at one point of purchase. Any remaining rebooking credit expires at this point of purchase.

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